| Service Plan 1 |
Full 24x7x365 Monitoring & Support
Platinum level is for those situations where your database system is urgently needed all the time. We make sure your system is running and tuned properly around the clock because your business requires it.
24x7x365
- System Status Monitoring (Up/Down) "System heartbeat" and Xtivia connectivity checked every 15 minutes.
- Collect Performance and Resource Metrics
- Automatic Threshold Comparison of Collected Metrics
- Notification When Potential System Availability Issue Discovered
- Notification When Potential System Performance Issue Discovered
- Notification When Potential System Resource Issue Discovered disk/memory)
- Access to Your DBA Support Professionals
- DBA Support Professionals Observing Your System
As required
- Scan System Log Files Daily
- Verify Completion of Backups (as indicated in log files
- Weekly/Monthly Reports on Case Activity and System Resources
- Access to Virtual-DBA Client Web Portal for Case Tracking
- Access to Virtual-DBA Client Portal for Metrics Reports
- Weekly/Monthly Status Phone Call with Your DBA Support Professional
- 8 System Support Hours Included with Service Monthly Per Supported Instance
- One Time On-Site Installation and Performance, Environment and Business Policy Review
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| Service Plan 2 |
24x7x365 Support & Business Hours Monitoring
Gold level is perfect for those situations where your database system is urgently needed during business hours (relative to your time zone), but it also needs to be available 24x7. We make sure your system is running and tuned properly when your business most needs it and are on-call to help you anytime.
8:30AM to 5:30PM
- System Status Monitoring (Up/Down) "System heartbeat" and Xtivia connectivity checked every 15 minutes.
- Collect Performance and Resource Metrics
- Automatic Threshold Comparison of Collected Metrics
- Notification When Potential System Availability Issue Discovered
- Notification When Potential System Performance Issue Discovered
- Notification When Potential System Resource Issue Discovered (disk/memory)
- DBA Support Professionals Observing Your System
24x7x365
- Access to Your DBA Support Professionals
As required
- Scan System Log Files Daily
- Verify Completion of Backups (as indicated in log files
- Weekly/Monthly Reports on Case Activity and System Resources
- Access to Virtual-DBA Client Web Portal for Case Tracking
- Access to Virtual-DBA Client Portal for Metrics Reports
- Weekly/Monthly Status Phone Call with Your DBA Support Professional
- 6 System Support Hours Included with Service Monthly Per Supported Instance
- One Time On-Site Installation and Performance, Environment and Business Policy Review
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| Service Plan 3 |
Business Hours Monitoring & Support
Silver level is perfect for those situations where your database system is only needed during business hours (relative to your time zone). We make sure your system is running and tuned properly while your business needs it - during your most critical business hours.
24x7x365
- System Status Monitoring (Up/Down) "System heartbeat" and Xtivia connectivity checked every 15 minutes.
- Collect Performance and Resource Metrics
- Automatic Threshold Comparison of Collected Metrics
- Notification When Potential System Availability Issue Discovered
- Notification When Potential System Performance Issue Discovered
- Notification When Potential System Resource Issue Discovered (disk/memory)
- Access to Your DBA Support Professionals
- DBA Support Professionals Observing Your System
As required
- Scan System Log Files Daily
- Verify Completion of Backups (as indicated in log files
- Weekly/Monthly Reports on Case Activity and System Resources
- Access to Virtual-DBA Client Web Portal for Case Tracking
- Access to Virtual-DBA Client Portal for Metrics Reports
- Weekly/Monthly Status Phone Call with Your DBA Support Professional
- 4 System Support Hours Included with Service Monthly Per Supported Instance
- One Time On-Site Installation and Performance, Environment and Business Policy Review
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| Service Plan 4 |
On-Call Support
Bronze level gives you the ability to reach out to seasoned database professionals for on-call support with your questions and problems.
- 24x7x365 Access to Your DBA Support Professionals
- Access to Virtual-DBA Client Web Portal for Case Tracking
- 2 System Support Hours Included with Service Monthly Per Supported Instance
Our Certified Database Engineers can supplement your current DBA staff. Or, if you don't have a full-time DBA, you can call us (24x7x365) when you need some work done or you have a problem or question.
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| Service Plan 5 |
Customizable Service Plans from Virtual-DBA
You tell us what you need . . . With Virtual-DBA, you pay a monthly service fee based on the coverage level you require. On average, this should cost you 35% to 60% less than the cost of a fully loaded DBA.
- You pick which services you want active between 8:30AM to 5:30PM.
- You pick which services you want 24x7x365.
- You pick the number of system support hours included.
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| Service Plan (alternative) |
Production Database Services
We work with your team to provide comprehensive support for your production infrastructure. Our dedicated 24x7x365 support specialists perform work within a set response time tailored to your company’s needs. Typical support activities include: availability monitoring; proactive notification; trend analysis; performance tuning and backup and recovery support.
Database Development Support
Our support specialists assist your company in building an effective, usable database environment to support business applications. Typical support includes data modeling; database design; normalization testing; data/application migration; SQL tuning and end user/application developer support.
Operating Systems Support
We have the resources to support your operating system environment to improve your businesses’ efficiency, responsiveness and cost effectiveness. We provide installation, tuning, patching, cloning, updates, upgrades, monitoring and system availability
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Our Specific Skill sets |
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- SQL Database Optimization
- SQL Server Backups and Restores
- SQL Server Re-indexes and Defrags
- SQL Server Integrity checks
- SQL Server Clustering
- SQL Server Data Warehousing
- SQL Server Replications
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Key Features |
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- 7 x 24 x 365 Support
- Installation, upgrades, migrations..
- Daily, proactive monitoring & administration
- Fast, efficient response to database events
- High Database Availability
- Backup and recovery planning
- Disaster recovery analysis and testing
- OS & SQL Server performance monitoring
- Application tuning and troubleshooting
- T-SQL scripting and development
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Service Plans